Privacy Policy
Last updated: January 2025
1. Introduction
("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Please read this Privacy Policy carefully. By accessing or using our website, you agree to be bound by the terms described in this policy. If you do not agree with the practices described in this policy, please do not use our website.
2. Information We Collect
2.1 Information You Provide to Us
We collect information that you voluntarily provide when you fill out contact forms, request appliance repair assistance, communicate with us, participate in surveys, or request quotes. This may include your name, email address, phone number, mailing address, appliance type, repair symptoms, preferred contact time, location details, and any other information you choose to provide.
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing behavior, including IP address and location data, browser type and version, operating system, pages visited, time spent on pages, referring website addresses, and device information.
2.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. For more details, please see our Cookie Policy.
3. How We Use Your Information
We use the information we collect for service delivery, communication, request routing, analytics, legal compliance, fraud prevention, website improvement, and business operations. This may include responding to inquiries, organizing appliance repair details, helping connect users with independent providers, improving website performance, and maintaining records.
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information with independent appliance repair providers, operational service providers, analytics or technology vendors, legal authorities when required, business transfer parties, or other parties with your consent. Service providers are expected to protect your information and use it only for authorized purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including secure servers, access controls, reasonable administrative safeguards, and security monitoring. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your location, you may have rights to access, correct, delete, or port your personal information, opt out of marketing, limit certain uses, or object to processing. To exercise these rights, please contact us using the information below.
7. Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will take steps to delete such information.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review third-party privacy policies when you visit their sites.
9. California Privacy Rights
California residents may have additional rights under the CCPA and related privacy laws, including the right to know, delete, correct, opt out of certain sharing or sale of personal information, and not be discriminated against for exercising privacy rights. To exercise these rights, contact us using the details below.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. By using our website, you consent to such transfers where permitted by applicable law.
11. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, we will securely delete, de-identify, or anonymize the information where reasonably possible.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last Updated" date.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: